What is the difference between rust-resistant and rustproof?

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Although the terms can be confusing the definitions are simple.

Rust-resistant will not rust easily; minor exposure to water will not cause it to rust. Prolonged exposure to water rusting may occur. 

Rustproof will not rust. 

Are your products dishwasher safe?

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Unless stated otherwise in the description, our items are not dishwasher safe and should be washed by hand.

Are your products PROP 65 compliant?

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Yes, our products are PROP 65 compliant.

Are all of your fridge bins and storage containers BPA-free?

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All food storage containers are BPA-free, and the majority of our plastic storage containers are, however, please do check the product descriptions on the product detail pages and/or the product packaging.

(Definition of BPA free; made without the use of bisphenol A, which is an endocrine disrupter, which means that it interferes with your body’s natural hormones.) 

Are your products rust/mold/mildew proof?

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Many of our products sit in extremely wet and steamy environments (kitchen and bath, sinks, showers) and are exposed to cleaning chemicals, food, and other debris.

This will affect the longevity of your product, and how well it resists rust, mold, and mildew.

Although we thoroughly test our products we still recommend proper cleaning and drying of our products will improve longevity and discourage rust, mold, and mildew. 

Please check your product packaging because rust “resistant” is different from rustproof.

When installing my tension rod, it got to a certain length and locked up & it won’t budge; any advice?

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Upon installation, the rod can get accidentally overtightened – and the spring mechanism freezes up.

1. You can try taking the rod down and tapping it sharply, several times on a hard, firm surface.  (Similar to loosening a jar lid by tapping on a counter.) 
2. Then, making certain you are turning in the proper direction (the opposite direction you used to tighten) really twist the spring end. 

Don’t be afraid to apply a good deal of force!

Here is a helpful video!  In fact, we have a bunch of “How to Videos” on YouTube to ensure you are using and setting up all your products correctly.

Visit our YouTube Channel here!

How do I install a tension shower rod?

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Here is a helpful video!  

In fact, we have a bunch of “How to Videos” on YouTube to ensure you are using and setting up all your products correctly.

Visit our YouTube Channel here!

How do I use products with suction cups?

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Suction cups only adhere to nonporous surfaces, please check that you are not attempting to place suction cups on textured, rough, or porous surfaces first. We recommend you clean the surface first with either soap and water or alcohol to ensure no debris on the surface before applying. Lightly damp the suction cup and apply pressure to stick.

If you are still having issues with your suction cups staying you can test the suction cups on a mirror to see if it is a problem with the actual cup – if they stick on a mirror, the cups are good to go.

Are products that use AFFIXX tape reusable?

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AFFIXX adhesive backing is designed to not be reused, it has a super-strong hold that stands up to daily use and holds up to 4.75lbs. It works on metal, mirrors, glass, tile, fiberglass, and wood surfaces and is removed cleanly without leaving a residue.